T-Mobile paid $20 million after outage led to 911 call failures

T-Mobile paid $20 million after outage led to 911 call failures

Copyright 2021 Associated Press. All rights reserved

A man uses a mobile phone outside a T-Mobile store, Monday, April 19, 2021, in New York. The wireless carrier agreed to pay $19.5 million in a settlement with the FCC over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls. The FCC said Tuesday, November 23, that as part of the settlement, it will comply T-Mobile is also improving connections to emergency call centers, among other measures. (AP Photo/Mark Lenehan)

Washington Wireless carrier T-Mobile agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that led to thousands of failed 911 calls.

The FCC said Tuesday that as part of the settlement, T-Mobile will also commit to improving outage communications to emergency call centers, among other measures.

The agency said there had been a “complete failure” of more than 23,000 911 calls due to the outage. There were also calls made but without basic information, such as the redial number or location data.

The FCC investigation said the outage began due to a failure of part of the T-Mobile network, which was exacerbated by routing and software errors.

Bellevue, Washington, did not immediately respond to a request for comment.

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This is not the first time such an outage has occurred. T-Mobile paid a $17.5 million fine after a nationwide outage on the same day in August 2014.

Copyright 2021 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed without permission.

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